Product Range Information

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Our Aim: To supply great quality products to our customers, produced locally and where possible utilise local ingredients. Via this website, direct to customers from stockists or attending local Farmers Markets and chatting to our customers. Follow industry best practises along with adding our personal pride in everything we do.

How we got here with our Balms :- Working with wood to make beautiful things for the home, I wanted a food-safe non-petroleum based product. After research I created my first wood finish wax. Eventually refined till the 'BLOOM' recipe we sell today. This is where my interest first stemmed from and recommendations from friends then blossomed to Pamper a baby nappy cream (Daughters precious skin), Eczema Calmer (clients small baby with steroid allergies), TRANQUIL relieving frequent headaches and INTENSE wife's dry skin on feet being stuck in Birkies all the time etc.

All equipment, glass jars, aluminium packaging and even local sourced wax are thoroughly heat treated.

Balm Usage and General Information Notice

(Allergen information These Products May contain Bee Pollen and Soy)

Thank you for choosing to purchase this NZ locally made product. We try to use only natural, simple, pure and sustainable sourced ingredients. Definitely No petroleum, palm tree oils or other harsh chemicals. Which means good for you and good for the planet.

Please be mindful of any allergic reaction to any of the labelled ingredients. Please check ingredients list of product before applying to the skin. It is important to confirm with a qualified medical practitioner any unexplained persistent rashes etc. Products are for external use only and being natural will be effected by the ambient temperature. Keep out of the sun.

Patch Test.

Always try any product first via a patch test if putting it on your skin. Everyone's skin is different. To conduct a patch test on your skin. Apply a small amount on a patch of skin. Leave for 72hours, if no redness, soreness or itchiness then OK for other areas.

Order Information

Please make sure that you provide us with a complete address, email and phone number so delivery can be smooth and quick.

Deliveries within NZ are usually sent via Aramex or NZ Post and can be delivered to most rural addresses along with usual residential and business addresses. Please allow up to 2-3 days extra for rural deliveries. (PO Boxes via NZ Post at extra charge). We reserve the right to question very large orders where postage costs will excessive or unreasonable without fair contribution from buyer.

When an order is placed you will receive email confirmation of tracking information. We aim to send the products out within 5 business days after receiving your payment. Please allow extra days delivery time in busy periods, but usually shipping is next few days after posting. However if there is any unexpected delay we will contact you with explanation. Email us if you need an update.

We are not responsible for the loss of any packages once they are with courier. However in the unlikely event that a package is lost we will launch an investigation and help with the process as much as possible.

International Beeswax Orders

Yes we can ship internationally such Australia, USA, Canada, Singapore, EU & UK etc.

We ship via NZ Courier post for international shipping, which is fully tracked. Please message us to arrange and quote costs for you.

Delivery time for overseas parcels is usually approximately 3-15 days, although it may be a bit later if your address is further out from main centres.

Wholesale or Consignment

Yes, we are always looking for great new stockist, Who share our passion for great service and great products.

Yes, we are happy to work with you on larger quantities and at wholesale costs plus other reasonable requests such as different recipes Balms or Lifestyle products.

Yes, Consider consignment sales with the right partner.

Please message Mandy or Ian. Thanks

**Note for large wholesale orders please contact us for respective shipping rates**

Privacy/Safety

General
Manian Group, Braddon Botanicals, SOHO (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Who do we collect your personal information from
We collect personal information about you from:

you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

How we use your personal information
We will use your personal information:

to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to improve the services and products that we provide to you
to undertake credit checks of you (if necessary)
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act

Disclosing your personal information
We may disclose your personal information to:

another company within our group
any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
a credit reference agency for the purpose of credit checking you
other third parties (for anonymous statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency)
any other person authorised by you.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at [insert email address]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Payments

- Credit / Debit Cards
- PAYPAL

- Eftpos

- Internet Banking

- Cash on pickup (Subscribers)